Cancellation & Appointment Policy
In order to protect our clinic and its practitioners, it is important that you read and understand our Cancellation Policy. Due to the increased number in client no shows and last minute cancellations, we will be enforcing this policy with rigidity. Last minute cancellations and no shows affect small businesses and practitioners by leaving large gaps where the time slot cannot subsequently be filled and thus financial loss is incurred, along with the booked practitioners time.
A 50% deposit of the total treatment cost is required at the time of booking to secure your appointment. Your appointment is not confirmed until the deposit has been received.
We operate a 24-hour cancellation and rescheduling policy. If you need to cancel or reschedule your appointment, we kindly ask that you contact the clinic as soon as possible and, where possible, provide at least 48 hours’ notice. Cancellation requests can be made by email, telephone or voicemail, provided the notification is received more than 24 hours before your appointment.
Cancellations or Rescheduling Within 24 Hours
If you cancel or reschedule your appointment within the 24 hour window of your scheduled appointment time, your 50% treatment deposit will be kept as a cancellation fee. A new deposit will also be required when booking a new appointment.
Please refer to our current price list for further details.
If you have booked multiple treatments, the cancellation fee will be 50% of the cost of one of the booked treatments.
For consultation appointments and additional session appointments the full consultation / session fee will be charged as the cancellation fee.
Review Appointments
Review appointments are not a standard requirement and are at the discretion of the practitioner. We do not charge for review appointments. If you Cancel or Reschedule a review appointment within 24hrs you will forfeit the complimentary review and a £50 consultation will be charged.