HealSuite Terms of Service

These Terms of Service (“Terms”) govern your access to and use of HealSuite (the “Service”), provided by Medical Directory Limited, trading as HealSuite (“Company”, “we”, “us”, or “our”). By using the Service, you agree to comply with and be bound by these Terms. If you do not agree, you may not use the Service.

1. Acceptance of Terms

By accessing or using HealSuite, you agree to be legally bound by these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Modifications to Terms

We may revise these Terms at any time. Updates will be posted on our website, and the “Last updated” date will be amended accordingly. Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

3. User Accounts

To access certain features, you must register for an account. You agree to:

  • Provide accurate, current, and complete information;
  • Maintain the confidentiality of your login credentials;
  • Accept responsibility for all activity under your account.

We reserve the right to suspend or terminate accounts that provide false information or misuse the Service.

4. Use of the Service

You agree to use HealSuite only for lawful purposes and in compliance with all applicable laws and regulations. You must not:

  • Use the Service for unlawful or unauthorised purposes;
  • Upload or distribute viruses, malware, or other harmful code;
  • Attempt to access accounts or systems without authorisation;
  • Interfere with or disrupt the operation of the Service.
5. Payment and Subscriptions

If you subscribe to HealSuite’s paid features, you agree to pay all applicable fees in accordance with our billing terms.

  • Subscriptions automatically renew unless cancelled prior to the renewal date.
  • You are responsible for ensuring payment methods are valid and up-to-date.
  • Failure to pay may result in suspension or termination of your account.
6. Refunds and Cancellations

We want our customers to be satisfied with HealSuite. Our refund and cancellation terms are as follows:

  • Free Trials: If a free trial is offered, you will not be charged until the trial period ends. To avoid being billed, you must cancel before the trial expires.
  • Subscription Fees: Unless otherwise required by law, all subscription fees are non-refundable once paid.
  • Annual and Monthly Plans: You may cancel your subscription at any time. Cancellation will stop further charges, but no refunds will be provided for the remainder of the billing period.
  • Exceptional Circumstances: Refunds may be granted at our sole discretion in cases of technical failure or service issues that prevent reasonable use of HealSuite.
  • How to Request a Refund: To request a cancellation or refund, please contact us at info@heal-private.com

Nothing in this section affects your statutory rights under UK consumer protection law.

7. Healthcare and Compliance

1. No Medical Advice
HealSuite provides a platform for managing patient records, workflows, and communications. We do not provide medical advice, diagnosis, or treatment. Any information made available through the Service is for administrative and record-keeping purposes only. All clinical decisions are the sole responsibility of the healthcare professional or organisation using the Service.

2. User Responsibility for Patient Data
You acknowledge that you are the data controller for any personal or health-related data you enter into HealSuite. You are solely responsible for ensuring that your collection, storage, and processing of patient data complies with all applicable laws and professional standards.

3. Our Role as Data Processor
To the extent that we process patient or personal data on your behalf, we act as a “data processor” under applicable data protection laws, including the UK GDPR and Data Protection Act 2018. Our obligations regarding the handling of such data are set out in our Privacy Policy and, where applicable, a Data Processing Agreement (DPA) that may be entered into between us.

4. Compliance with Healthcare Regulations
You agree not to use the Service in any manner that would cause us to breach healthcare regulations or data protection laws. It is your responsibility to ensure that your use of HealSuite complies with the requirements of your professional body, regulator, or applicable laws in your jurisdiction.

8. Termination

We may suspend or terminate your access to the Service, with or without notice, if you:

  • Breach these Terms;
  • Misuse or abuse the Service;
  • Cause harm to us, our users, or third parties.

You may terminate your account at any time by contacting us. Certain provisions of these Terms (including Intellectual Property, Limitation of Liability, and Governing Law) will survive termination.

9. Intellectual Property

All content, features, trademarks, software, and intellectual property rights in HealSuite are the exclusive property of Medical Directory Limited or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

10. Data Protection and Privacy

Your use of the Service is also governed by our Privacy Policy [link], which outlines how we collect, use, and safeguard your personal data. By using the Service, you consent to our data practices as described therein.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, secure, error-free, or suitable for your intended purpose.

12. Limitation of Liability

To the maximum extent permitted by law, Medical Directory Limited shall not be liable for:

  • Any indirect, incidental, consequential, or punitive damages;
  • Loss of data, profits, business, or goodwill;
  • Damages resulting from unauthorised access, service interruptions, malware, or errors.

Our total liability to you for any claim shall not exceed the amount paid by you (if any) for using the Service during the 12 months preceding the claim.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in the United Kingdom for any disputes arising from these Terms.

14. Contact Information

Medical Directory Limited (trading as HealSuite)
85 Great Portland Street, London, W1W 7LT
info@heal-private.com