Why switch?
In Pabau users' own words
Paraphrased from public reviews on Trustpilot, Capterra and G2. The complaints repeat.
"The real cost is nowhere near the advertised price. Between SMS credits, Marketing Plus and Stripe terminal fees, we ended up paying nearly triple the headline rate by month three."
"After the Pabau 2 migration, functionality got far worse. Missing patient docs, payments that would not reconcile."
"No phone line. I waited hours for a chat response on a billing issue that meant I could not take payments that morning."
"The desktop app is sluggish. During a busy Friday clinic, it's the last thing I need. Pages take five or six seconds to load between patients."
"Onboarding was poorly explained. Training videos were out of date, and the step-by-step guides kept pointing at buttons that weren't there."
"Third-party integrations are limited. No direct links to online pharmacies or labs, and it's not white-label: Pabau's brand follows patients all the way through the booking flow."
Feature comparison
Side-by-side comparison
A detailed look at what you get with each platform. No marketing spin, just the facts.
HealSuite
Advantages
Where HealSuite pulls ahead
Three places HealSuite is categorically better, shown with the actual feature.
Run your practice through natural conversation
Healy handles 20+ workflows: scheduling, billing, patient lookup, letters, summaries and insights. Every action is confirmed before it runs. Plus AI scribe and note summarisation, all included in Premium.
7 invoices totalling £2,180. Ready to send?
- AI assistant
- Marketing & campaigns
- SMS messaging
- Telehealth
- UK phone support
- + Marketing Plus £66.50
- + SMS credits
- + Telehealth credits
- + Stripe terminal fees
- + Insight Plus / Care Plus
What you see is what you pay
Every feature included on every plan. AI, marketing, email campaigns, workflow automation, SMS. No per-use credit packs, no "Plus" add-ons, no surprise on the second invoice.
A dedicated Pabau importer, not a CSV dump
Patients, appointments, clinical notes, documents, consents, payments and invoices. Batched, verified row-for-row against the source, and supervised by a migration lead on our team.
Every PII/PHI value holds its own ciphertext. Pabau does not publish field-level encryption.
A real person during UK business hours. Pabau does not publish a direct phone number.
WhatsApp inbound/outbound plus a full IMAP email inbox. Pabau supports neither.
True cost comparison
What you actually pay
Pabau advertises low starting prices, but the real cost only reveals itself once you factor in the add-ons most practices need.
HealSuite
Switching from Pabau?
We make it easy.
Our dedicated Pabau migration tool imports your patients, appointments, clinical notes, and documents automatically. No manual data entry, no data loss.
FAQs
Common questions about switching
Yes. HealSuite has a dedicated Pabau migration tool that imports patients, appointments, clinical notes, documents, and more using batch processing. Our team will assist you throughout the migration process at no additional cost.
Absolutely. Healy, our AI practice assistant, is included in every HealSuite plan. There are no per-use credits or hidden AI charges. Use it as much as you need for scheduling, note summarisation, letter generation, and more.
Most practices are fully migrated and live within 48–72 hours. Our automated tool handles the heavy lifting, and our team runs a data verification check before you go live to ensure nothing is missed.
HealSuite encrypts every PII and PHI field individually at rest using deterministic encryption. All data is stored in UK data centres, access is fully audit-logged, and the platform is built from the ground up with GDPR compliance.
We offer UK-based phone support during business hours, email support, and in-app chat. You will always speak to a real person who understands healthcare workflows, not a ticket queue.
Yes. HealSuite serves all types of healthcare practices including aesthetics, GP clinics, physiotherapy, mental health, and more. Our treatment library, consent forms, before/after photos, and booking system are all designed for clinical and aesthetic workflows.
Ready to leave hidden fees behind?
Join the practices that have already switched to transparent pricing, built-in AI, and genuine UK compliance.
No credit card required • 14-day free trial • Free migration from Pabau